Returns Policy

Returns & Refunds Policy

At FORL, we want you and your pets to be happy with every purchase. If something isn’t quite right, we’re here to help.

Returns

• You may request a return within 30 days of receiving your order.

• To be eligible, the item must be unused, in the same condition you received it, and in the original packaging.

• Certain products, such as perishable goods, personalized items, or hygienic items (e.g., pet grooming tools), cannot be returned.

Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• If you need to exchange a product, contact us at info@forlpetstore.com with your order number and details.

Refunds

• Once your return is received and inspected, we’ll notify you by email.

• If approved, a refund will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please email us within 7 days of delivery with photos, and we’ll make it right at no extra cost to you.

How to Start a Return

Please email us at info@forlpetstore.com before sending anything back. We’ll provide the correct return instructions (returns sent without authorization may not be accepted).